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About HHB

Service Engineer

An exciting opportunity to join the UK’s leading supplier of professional audio technology to the world’s leading Broadcast, Recording, System Integrators, Post-Production companies and Education organisations.

Based in North West London, HHB Communications Ltd are looking for a Service Engineer to join a small team specialised engineers responsible for fixing pro-audio products that are sent into the Service Department for repair.

Our ideal candidate will be highly organised with excellent timekeeping, as well as being proactive, self-motivated and a good team player.

Roles and Responsibilities:

  • Accept service requests as prioritised by the Service Manager; provide an initial inspection and condition assessment; and provide quotes for repairs to non-warranty service items.
  • Provide analysis, repairs and testing of service items such as monitor speakers, analogue synthesisers, mixing desks, audio interfaces, MIDI keyboards, effects units, microphones and other equipment.
  • Order appropriate spare parts for repairs.
  • Provide technical reference point for engineering questions and queries by customers.
  • Liase with specific suppliers in conjunction with Service Manager and Brand Managers and provide technical support to customers.
  • Flagging of common or epidemic faults in new or upgraded or modified products to enable suppliers/manufacturers to address these at source.

Our ideal candidate:

  • Excellent knowledge and experience of electronics in general and pro-audio servicing. to degree level in electronics would be highly beneficial.
  • Proven skills in technical analysis and resolution of pro-audio equipment faults. Exceptional problem solving, fault-finding and testing skills, experience with electronic test equipment: multi-meters, bench power supplies, oscilloscopes etc.
  • Proven practical experience of component level repairs to electrical equipment, the ability to follow schematics, good soldering skills (including SMT boards).
  • Sound knowledge of electronic pro audio equipment, powered/active speaker, synthesisers, audio workflows, MIDI, sequencing, recording, DAW’s and live sound.
  • Understanding of synthesis, signal flow and architecture.
  • Excellent communication skills (written and verbal) to deal effectively with customers, suppliers, colleagues and other HHB departments.
  • Good skills in IT and the ability to drive the software systems used within the Service Department.
  • Good knowledge and awareness of the products coming in for service and of the spare parts that we use and sell via the service department.

Person Specification

  • Adaptable and a quick learner.
  • Ability to remain calm under pressure, remain professional and supportive to customers.
  • Self-motivation and initiative to acquire new skills.
  • Capable of following direction and working well within a team, but also independently.
  • Well organised and methodical.

In return you will receive a competitive salary and an attractive package of benefits including private healthcare and company pension after a qualifying period.

HHB Communications Ltd is an equal opportunities employer.

To Apply:

Please forward your current CV along with a covering letter outlining why you feel you would be a good fit for the role to hrrecruitment@hhb.co.uk. Closing date for applications is the 9th July 2019.

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